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2025 Casual Dining Benchmark Study shows loyalty gains for restaurants that get CX right.

The Market Force 2025 Casual Dining Panel Study delivers exclusive insights into casual dining restaurants, based on real consumer feedback. Discover the latest dining preferences, operational challenges, and growth opportunities, based on insights from almost 3,500 participants across North America. Find out:
  • The #1 factor influencing casual dining visit frequency

  • How value perceptions are shifting

  • Which restaurants are on top in the Customer Loyalty Index and overall brand ranking

Fill out the form to get the full report and in-depth insights.

Interested in a sneak peak?

Download the free PDF for a sneak peak at the overall view of customer sentiment across three key performance indicators, and then come back for the complete dataset!

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Casual Dining Panel Study Full Report

You’ll receive an email with a link to the interactive, web-based study results instantly.