Retail

With a strong client base and years of experience servicing some of the world’s largest retailers, we understand the impact of the customer experience on key metrics, such as same-store sales, ticket size and frequency of visit. Our OnSight and InSight product suites are designed to give retailers a 360° view of their customer experience and provide store-level action that drives measurable improvement. From high-end specialty stores to big box value chains we service all segments of the retail industry.

Our OnSight evaluation and action solutions allow you to:

• Assess operational performance in areas including customer service, up-selling of accessories and check out
• Ensure branding compliance across all your locations
• Understand customer attitudes and perceptions on topics including ease of finding products, customer service and overall satisfaction
• Capture key item pricing across your locations and those of your competitors
• Ensure proper merchandising execution including planogram compliance, product stocking and pricing
• Execute promotions and seasonal floor sets correctly and on time

Our InSight solutions allow you to:

• Identify business levers where improvements will generate the highest returns
• Uncover additional revenue opportunities
• Highlight top performing locations across your organization and identify the drivers of that success
• Automatically deliver performance-based training or rewards at the store level