On-Site Audits

The Power of the Point of Sale: A Specialized Solution

As a part of your customer experience measurement, it is important to actively and accurately track key aspects of your on-site experience, such as merchandising and promotion execution, stock levels and pricing across all locations. Through our OnSight evaluations, we offer expert auditing services that deliver precise, specialized information at the store level. With a long history of on-site auditing for some of the world's largest retailers, restaurants and CPG companies, we specialize in this type of data collection, utilizing a segment of our shopper base individually selected and trained for this unique solution. Our audit solutions get beyond the transactional data provided by POS scanner systems to uncover the reasons behind volume fluctuations at the store and SKU level. As a leading provider of On-Site Audits, we apply the following to all of our programs:

• Deep understanding of on-site data collection across a wide range of industries
• Rigorous standards for quality and accuracy
• Experienced auditors with industry background and experience

Measure

• Store layout and adherence to planograms at the SKU level
• Compliance with corporate branding and signage guidelines
• Presence and position of promotional displays, signs and material
• Product distribution
• Inventory levels and out-of-stock status
• Product or service pricing with Pricemark

So You Can

• Quantify lost sales due to stock-outs and implement strategies for improvement
• Identify individual locations that are non-compliant with marketing or merchandising programs and resolve issues quickly
• Ensure products are priced accurately and consistently
• Verify that promotional programs are launched on time and executed properly
• Identify opportunities to improve consumer navigation through changes to store layout or signage