What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically transformed the world as we know it. Our 2021 QSR Competitive Benchmark study outlines four..
"For businesses, the smooth efficiency of an omnichannel strategy immediately delivers a return on investment by saving money and cutting down on time and resources associated..
"While every business has a unique set of touch points that go towards creating a brand experience for its customers, there are some that are universal, or almost universally..
"When workers feel cared for and supported, they go above and beyond for the people they serve, are strong brand ambassadors, and frequently offer innovative ideas".
With employees, leaving at alarming rates, it's important to consider whether they are leaving because of pandemic conditions or because of poor company culture.
Mapping out the customer journey helps you to understand how your customers expect their interactions with you to go, and whether or not the experience you deliver meets those..
"A proactive holiday CX approach is a unique competitive advantage for retailers, and implementing these strategies can help you balance the upcoming rush while maintaining a..
"With many departments operating separately, it's important to understand that procedures and regulations may have a wide range of effects that affect the experiences of employees..
