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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

Effectively Manage Social Media Reviews And Improve Results

We can all agree that social media reviews need to be handled, so how do you best go about it? Here are some best practices that can help guide the way.

Using Customer Experience Analytics To Predict Fuel Sales

Using the power of customer experience analytics and sophisticated causal financial modeling, the Market Force Analytics & Insights team identified the key operational metrics..

Our Wireless Carriers: What We Love And Hate

So what kind of customer experience do the wireless carriers provide—and what do we love and hate about them?

Are Apparel Retailers Delivering An Experience That Inspires Loyalty?

This week Market Force will release its fashion retail industry research. Consumers have given us their opinions about their most recent experiences at the brands they visited

Is Your Menu To Blame For Declining Customer Satisfaction Scores?

The art of asking the right questions, and engaging a critical mass of customers is a great way to get your menu on track. And with it, regaining consumer confidence, and igniting..

Innovation In Social Media: The Power Of A Listening Ear

One of the best ways to understand what people are really saying about you is in their environment, social listening should be an integral part of your brand strategy.