"Online reviews create an opportunity for authenticity and transparency. Trust is hard to gain and easy to lose. The more effort you put into your service the more likely you are..
"The hospitality sector is full of information on customer preferences and activities. But this data alone isn't enough to deliver a personalized experience"
"It may seem daunting to begin moving your organization in a more customer-centric direction with tools like customer experience analytics, but taking on these challenges will..
"Petrol stations operate in an environment where elements of both retail and restaurant blend together in one space and for this competitive industry focusing on CX is the best..
What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically transformed the world as we know it. Our 2021 QSR Competitive Benchmark study outlines four..
"For businesses, the smooth efficiency of an omnichannel strategy immediately delivers a return on investment by saving money and cutting down on time and resources associated..
"While every business has a unique set of touch points that go towards creating a brand experience for its customers, there are some that are universal, or almost universally..
