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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

How to Conduct Merchandising Audits That Drive Sales

"A retail audit strategy is a must for any company, but by implementing these best practices you’ll be able to reach new levels of success."

Focus Sales Associates’ Attention And Increase Conversion Rates

"A clean, well-merchandised store is important, but if you want to drive brand loyalty and same-store sales, your associates need to do more than clean and stock—they need to..

The Role of Merchandising in The Customer Experience

"Consistent merchandising is more important than ever, as it's essential for brands to create compelling customer experiences and stay competitive in a changing landscape."

Protecting Your Brand's Most Important Asset, Your Team Members

This is an opportunity to keep your finger on the pulse of employee wellness and let your most important assets, your employees, know you care about their well-being.

Blended Index: How to Create a CX Single Metric

No single measurement tells the whole story—and that’s particularly true of multi-location businesses.

What Do Your Employees Think About Their Jobs? Five Tips For Finding Out!

Why are your employees leaving? To find out whether your brand has created the culture and environment that engages and retains employees, you’ll need to ask them.

Market Force’s 2021 QSR Consumer Survey. The Results Are In!

The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR consumer study looks at which factors are most important to consumers today.

Improve Loyalty Through Customer Journey Mapping

Understanding the increasingly complex customer journey is a challenge facing many CX leaders as businesses are realizing that their organization creates silos—and therefore..

EyesOn App: Simpler & More Powerful Audit Tool

Our client says the app has helped them reduce costs by reducing man-hours and improving quality. Instead of spending hours filling in documents, teams can focus on what the data..