The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR consumer study looks at which factors are most important to consumers today.
Understanding the increasingly complex customer journey is a challenge facing many CX leaders as businesses are realizing that their organization creates silos—and therefore..
Our client says the app has helped them reduce costs by reducing man-hours and improving quality. Instead of spending hours filling in documents, teams can focus on what the data..
Any organization with numerous locations spread out geographically, such as multi-location restaurant brands, needs a quality measurement system to help them measure and assess..
The restaurant industry is unpredictable, but if there’s one thing you can be certain of, it’s that there will always be dissatisfied customers. There’s no quick and easy fix when..
According to our research, price is often the top factor behind where consumers buy gas, but there are other opportunities for brands to influence that choice beyond the price..
With open-ended comments, customers get to tell us what they really care about and why without being limited to the questions we decided to ask. Using this data for making the..
When brands don’t meet their growth and profit goals, they look to cut the budget. These joint research findings definitively make the case that CX investments should be one of..
Companies create customer experience strategies in boardrooms, but putting them into practice is a different story. Customer experience, especially the online and on-site..
