Running a successful store involves more than just selling products. It's about creating an efficient operation, providing a great customer experience, and planning for the..
Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs, energy prices, supply chain disruption, political discord, etc. Combine this with the..
"It may seem daunting to begin moving your organization in a more customer-centric direction with tools like customer experience analytics, but taking on these challenges will..
"When planning a survey, it's important to consider what information you're trying to get at and who exactly should be surveyed. A poorly designed (and even well-designed) survey..
With all the emphasis these days that’s placed on collecting data, it’s possible for a business to lose sight of the need to turn the discoveries generated by analytic insights.
With open-ended comments, customers get to tell us what they really care about and why without being limited to the questions we decided to ask. Using this data for making the..
