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Market Force Blog: CSAT

Heads Up Grocery Brands: Your CSAT program may not be working.

In today’s hyper-competitive grocery market, understanding your customers and staying ahead of the competition is critical.

Essential Tools For Smooth Store Management

Running a successful business requires the right tools to manage various aspects of operations.

Tips for Making Customers Happier at Your Stores

Keeping customers happy is one of the most important goals for any store. When customers are satisfied, they are more likely to return and recommend your store to others.

Improve Customer Experience With Feedback

Customer feedback is a powerful tool that can help us understand what our customers need and want. By listening to their thoughts and opinions, we can make improvements that will..

4 Ways To Foster Brand Advocacy In The Current Business Climate

Have you built the following into your guest experience? If not, the time is now!

Customer Satisfaction Survey Questions - Best Practices

"When planning a survey, it's important to consider what information you're trying to get at and who exactly should be surveyed. A poorly designed (and even well-designed) survey..

Is Your Menu To Blame For Declining Customer Satisfaction Scores?

The art of asking the right questions, and engaging a critical mass of customers is a great way to get your menu on track. And with it, regaining consumer confidence, and igniting..