Keeping customers happy is one of the most important goals for any store. When customers are satisfied, they are more likely to return and recommend your store to others.
Customer feedback is a powerful tool that can help us understand what our customers need and want. By listening to their thoughts and opinions, we can make improvements that will..
The customer experience (CX) landscape is continuously transforming – driven by rapid advancements in technology, evolving consumer preferences, and the insatiable need for..
This week I am celebrating 15 years with Market Force, and it has been a remarkable journey, especially through the highs and lows of the business world. Reflecting on this..
Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs, energy prices, supply chain disruption, political discord, etc. Combine this with the..
Quick Serve Restaurant (QSR) brands are all familiar with the frustration associated with inaccurate orders. As consumers, we have all experienced and understand how annoying it..
What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically transformed the world as we know it. Our 2021 QSR Competitive Benchmark study outlines four..
