Market Force Blog: Customer Feedback

Handling Customer Complaints Effectively

Customer complaints are not just problems; they are opportunities. Every complaint tells a story, offering clues on how to make things better.

Heads Up Grocery Brands: Your CSAT program may not be working.

In today’s hyper-competitive grocery market, understanding your customers and staying ahead of the competition is critical.

Tips for Making Customers Happier at Your Stores

Keeping customers happy is one of the most important goals for any store. When customers are satisfied, they are more likely to return and recommend your store to others.