Customer feedback is a powerful tool that can help us understand what our customers need and want. By listening to their thoughts and opinions, we can make improvements that will..
Employee engagement is vital for the success of any store. When employees feel valued and connected to their work, they are more motivated, productive, and dedicated to providing..
The grocery industry has seen rapid and significant transformation over the past few years. With the lasting impacts of the pandemic and the ongoing expansion of online shopping,..
Running a successful store involves more than just selling products. It's about creating an efficient operation, providing a great customer experience, and planning for the..
The customer experience (CX) landscape is continuously transforming – driven by rapid advancements in technology, evolving consumer preferences, and the insatiable need for..
The brand equity is strong with iPhone, but there are limits. Although iPhone continues its dominance across devices (93% loyalty), under the covers, it doesn’t win among..
The 2023 Wireless Panel Study is like a popularity contest for wireless carriers and smartphones, where everyone gets to vote for their favorites. Market Force Information..
Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs, energy prices, supply chain disruption, political discord, etc. Combine this with the..
