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Market Force Blog: Industry Research

Enhancing Customer Experience in Banking with Predictive Analytics

Predictive analytics is changing how banks interact with their customers. Using data and advanced technology, banks can now predict what their customers need and want.

Leveraging Technology for Better Customer Experience in Banking

Technology is changing how banks interact with their customers. The latest apps and tools make banking more efficient and user-friendly.

The Top 10 US Grocery Stores: The Heart of Communities Across the Nation

Grocery stores play a vital role in daily life, offering not just food and household essentials but also a sense of connection to the community.

America's Top Ten Movie Theater Companies According to Consumers

Movie theaters remain a beloved destination for entertainment, bringing people together to experience stories on the big screen.

This Year's Surprise Winner in Customer Loyalty and Trust

Andy's Frozen Custard: A Recipe for Success The secret behind Andy's Frozen Custard's success lies in its unwavering commitment to high-quality products, exceptional customer..

The Real Cost of Inaccuracy for Quick Serve Restaurants

Quick Serve Restaurant (QSR) brands are all familiar with the frustration associated with inaccurate orders. As consumers, we have all experienced and understand how annoying it..

4 Post Pandemic QSR Consumer Trends That Will Outlast COVID-19

What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically transformed the world as we know it. Our 2021 QSR Competitive Benchmark study outlines four..

4 Essential Restaurant Touch Points To Consider In Customer Experience

"While every business has a unique set of touch points that go towards creating a brand experience for its customers, there are some that are universal, or almost universally..

Market Force’s 2021 QSR Consumer Survey. The Results Are In!

The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR consumer study looks at which factors are most important to consumers today.