Companies create customer experience strategies in boardrooms, but putting them into practice is a different story. Customer experience, especially the online and on-site..
I went shopping this weekend, visiting all types of stores, both brick and mortar and online. My in-store customer experience was all over the place — from a home improvement..
Mystery shopping is done by trained professionals. When you hire a reputable mystery shopping organization, they have high standards in recruiting and educating their mystery..
