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Market Force Blog: Strategy

The Evolution of Customer Experience and the Rise of Data-Driven Insights

This week I am celebrating 15 years with Market Force, and it has been a remarkable journey,...

Why Doing Nothing Costs A Lot: Customer Retention in a Volatile Market

Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs,...

Is it Time To Re-Evaluate Strategy?

When was the last time you took a walk in your customer’s shoes and experienced your brand from...