Improve Customer Experience With Feedback
Customer feedback is a powerful tool that can help us understand what our customers need and want....
Market Force Blog: Strategy
The Evolution of Customer Experience and the Rise of Data-Driven Insights
This week I am celebrating 15 years with Market Force, and it has been a remarkable journey,...
Why Doing Nothing Costs A Lot: Customer Retention in a Volatile Market
Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs,...
Is it Time To Re-Evaluate Strategy?
When was the last time you took a walk in your customer’s shoes and experienced your brand from...