Employee Support

Your employee support contact center provides omni-channel support capabilities to immediately respond to your employees and reduce the burden on HR resources. These channels include:

in-app | toll-free phone number | email | messaging | SMS system

The trained support team will be equipped to answer common recurring HR questions, and document more complex and sensitive concerns and complaints. In all cases your employee’s identity is hidden and protected to encourage an open dialogue.

Employee support can be difficult to execute at scale. Market Force makes it easy by aggregating all critical support channels into a single platform to help you consistently put your best foot forward with your valued workforce. Employee needs are often time sensitive and having open communication channels increases your odds of delivering support that builds strong relationships and employee loyalty. A formalized support program allows you to:

Respond quickly to employee needs while minimizing support costs
Automate responses for common inquiries to save time
Link resources directly into your employee support function to look up info from third party systems
Track common needs to simplify processes and eliminate bottle necks

Connect with your employees from anywhere at any time on any device.

Employee Support

Benefits of Employee Support

Enhance your employee experience with self-serve and contact center support solutions.

Do you want to learn more about saving time while investing in your employees?