Time to renovate? Build a great customer experience today!

The home improvement industry stands as a primary support system for homeowners and contractors. From small-scale DIY projects to large-scale renovations and construction, the industry caters to the needs of homeowners across the globe.

With a deep understanding of the demands in the home improvement industry, we've crafted a suite of innovative CX Solutions tailored specifically for businesses like yours. Mystery Shopping and Video Mystery Shopping can provides valuable insights into the customer journey. From the initial inspiration to the finishing touches, we aim to transform the way you connect with your customers to unlock unparalleled success in home improvement.

• Tailored Solutions: Our CX and BPO offerings are specifically designed to meet the unique needs and challenges of the home improvement industry.
• Actionable Insights: Translate data into action with our actionable insights and recommendations, driving continuous improvement and sustainable growth.
• Industry Expertise: Benefit from our deep industry expertise and best practices, honed through years of partnering with leading home improvement brands.
• Customer-Centric Approach: Put your customers at the center of everything you do with our customer-centric CX solutions, fostering loyalty and advocacy.

With a constant influx of new technologies, materials, and design trends, the home improvement landscape is characterized by innovation and creativity. Market Force stays at the forefront of these advancements, continuously adapting its solutions to incorporate the latest trends and technologies. By embracing innovation and creativity, Market Force ensures that  home improvement retailers can keep pace with evolving consumer preferences and stay ahead of the competition.

1. Unveiling Insights

Market Force offers mystery shopping services that provide invaluable insights into service quality, product presentation, and staff performance, helping home improvement businesses identify areas for improvement and excel in customer satisfaction. Through discreet evaluations conducted by our trained professionals, uncover valuable data on service quality, product presentation, and staff performance. Identify strengths and areas for improvement, ensuring every customer interaction is a chance to shine.

2. Listening Beyond Words

Harness the power of feedback with our comprehensive customer surveys. From post-purchase satisfaction to service evaluation, our customizable surveys capture nuanced insights directly from your clientele. Understand their needs, preferences, and pain points to tailor your offerings and cultivate lasting loyalty. 

3. Proactive Engagement

Through social media monitoring and customer support, Market Force helps home improvement brands stay ahead of the conversation, engage with customers in real-time, and provide seamless support across multiple channels, ultimately enhancing brand presence and driving sales.