Mystery Shopping

Picture this: A loyal customer walks into one of your locations, eager to reconnect with the brand they’ve come to love. They’ve shared their favorite experiences with family and friends, and today, they’re expecting more of the same. But something’s not quite right—a lackluster greeting, a problem with their order, or a rushed interaction. It’s small, but it stays with them. Suddenly, the brand they trust feels just a little less reliable.

Every interaction tells a story about your brand. As your business grows, ensuring that each location delivers the experience your customers expect is essential. It’s not just about avoiding mistakes—it’s about protecting the emotional connection that makes your brand unforgettable.

When every touchpoint honors the vision behind your brand, customers walk away with more than just satisfaction—they leave with the confidence that your brand delivers every time.

Market Force has a network of over 600,000 trained and certified mystery shoppers to help you gain valuable insights into your customer experience, drive impactful change across every location and customer interaction. We understand the importance of customer experiences and the impact they can have on your brand. That's why we offer a comprehensive mystery shopping program that can help you ensure your business is following proper protocols. By reporting on the execution of your brand standards, we provide actionable insights and recommendations to help you improve your customer experience.

Whether you're a large multi-unit brand or a small business, Market Force has the perfect solution for you. Small businesses are encouraged to explore CX Express Mystery Shopping, a great way to enjoy the benefits of Mystery Shopping with a flexible no-contract offering. With Market Force, you can confidently monitor and enhance your brand's performance, ultimately driving customer loyalty and business growth.